Investigation of the multi-component ergonomics intervention effects on improving musculoskeletal outcomes and speech communication: A case study in open-plan offices.

BACKGROUND: Office workers are at high risk of developing musculoskeletal symptoms (MSS) due to improper workstations. Open-plan bank office employees must communicate with bank clerks properly and perform financial activity precisely, but noise is a factor that disrupts their communication. Therefore, MSS and annoying noise are two of the main problems in open-plan offices. OBJECTIVE: This study evaluated the effects of a multi-component intervention involving individual (employee ergonomics training) and physical (improvements in workstation design and work environment) ergonomic factors on musculoskeletal outcomes and speech communication in open-plan environments. METHODS: A preliminary survey was carried out to investigate the overall ergonomics problems, the tasks and time analysis, workstations setup, the prevalence of MSS (Nordic Musculoskeletal Questionnaire), physical discomfort (Visual Analogue Scale [VAS]), and posture (assessed by Rapid Upper Limb Assessment [RULA] method), environmental status (measurement of noise), and speech intelligibility (assessed by Speech Interference Level [SIL] method based on ISO 9921). The multi-component interventions were performed afterward based on the data collected. A baseline assessment and a 9-month follow-up assessment were conducted. RESULTS: The results showed a significant decrease in the prevalence of musculoskeletal complaints (shoulders, elbows, and low back), physical discomfort, and awkward working postures after the intervention. A considerable improvement was also found in speech intelligibility post-intervention. The post-intervention questionnaire survey also indicated that employees generally favored the redesigned workstations. CONCLUSION: The results support the effectiveness of implementing multi-component interventions in open-plan bank offices to improve musculoskeletal complaints and speech communication.

Validity and reliability of Persian version of the workplace cognitive failures scale and its relationship with personality traits.

BACKGROUND: In nursing practice, cognitive failures can be evaluated as an essential indicator of the cognitive capacity of individuals. OBJECTIVES: This study aimed to determine the validity and reliability of the Persian version of the Workplace Cognitive Failures Scale (P-WCFS) among Iranian nurses and its relationship with personality traits. METHODS: Data collection had two phases: 1) The P-WCFS prepared through a standard translation process. Then the content validity was evaluated by a panel of specialists. Reliability Cronbach's coefficient alpha obtained 0.91 from a pilot study. 2) For measuring neuroticism and conscientiousness used the Goldberg Personality Questionnaire. Exploratory and confirmatory factors analyzed in two separate parts of the sample (n = 351). SPSS (v 18) and STATA 14 performed for Statistical analysis. Spearman correlation and Pearson correlation coefficient used to measuring the convergence and examine the relationship between the subscales of the questionnaire. RESULTS: Cronbach's alpha was 0.92, which showed a high level of reliability for this questionnaire. The three-factor model of WCFS was well-fitted. The reliability of all three sub-scales was a reasonable level. Cognitive failures and its subscales had negative and strong relationships with conscientiousness and neuroticism. The highest internal consistency was related to memory subscale, and all scales had a success rate of 100%. CONCLUSIONS: This study showed the P-WCFS has high reliability and validity and can be used in nursing society.